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Customer Experience: Text
96% of customers won't complain to you, but they will to 10 of their friends. Customer experience should be your top priority if you want to stay in business for the long haul. By having an honest look at your business practices and employee mindset you can ensure your customer experience is the best it can be.
It's time to transform from seeing customer experience only as low value "customer support", to seeing it as a high value ecosystem of: quality product, quality service & quality support, starting as soon as customers experience your product or service, or set foot in the door.
Customer Experience: Services
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